The 2024 Client Satisfaction Measurement Survey Report from the UP Diliman Committee on Anti-Red Tape (CART) showed that the GEC tallied a remarkable 96.5 percent overall service quality rating from 4,103 client respondents.
This overall rating is indicative of highly satisfactory ratings that the GEC has garnered from the following Service Quality Dimensions (SQDs): 98.6 percent for Satisfaction, 95.7 percent for Responsiveness, 97.4 percent for Reliability, 95.8 for Access and Facilities, 97.1 percent for Communication, 91.4 percent for Costs, 97 percent for Integrity, 96.9 percent for Assurance, and 97 percent for outcome.
Additionally, client respondents gave favorable overall ratings for each service offered by the GEC last year. These services included LINANGAN 2024–2025: The GE Faculty Development Extension Program, evaluation of GE crediting appeals, clarification of GE policies and related concerns, the GEC website and social media platforms, benchmarking activities, and assistance to other academic institutions, among others.
In general, the GEC reaffirms its commitment to uphold the UP General Education Program and use these metrics to guide its mission to provide exceptional service to UP Diliman.
General Education Center – championing the UP General Education Program through coordination, research, and incubation.
