GEC Receives Outstanding Rating in the 2025 CSM Report

The General Education Center (GEC) once again proved its commitment to service excellence. As shown in the 2025 Client Satisfaction Measurement (CSM) Report from the UP Diliman Committee on Anti-Red Tape (CART), the overall service quality rating of the GEC stands at 96.1%, placing it within the Outstanding category, from a total of 1,964 client respondents. This reflects the GEC’s continued efforts to provide quality service to the UP community and beyond.

These ratings are consistently reflected across all Service Quality Dimensions (SQDs), each indicating high performance ratings: 97.2% for Satisfaction, 96.0% for Responsiveness, 97.4% for Reliability, 94.8% for Access and Facilities, 96.4% for Communication, 90.5% for Costs, 96.4% for Integrity, 97.1% for Assurance, and 96.5% for Outcome.

These ratings align with the comments and suggestions of the client respondents, showing commendable responses regarding the services offered by GEC, including LINANGAN: The GE Faculty Development Extension Program 2024-2025, evaluation of GE crediting appeals, clarification of GE policies and GE-related concerns, GEC website and social media platforms, benchmarking activities, and assistance to other academic institutions, among others.

With these results, the GEC remains steadfast in its mandate to continuously provide quality service in support of the UP General Education Program through its core functions of Coordination, Research, and Incubation, channeling this feedback into meaningful improvements and the continuous pursuit of service excellence in the years to come.